Guest Perspective

Whether you’re in the service or tech industry, you have received hospitality countless times. Hospitality is the thing that buffers our stress, boredom, or exhaustion and treats us with enjoyment and relaxation. It gives us an experience that replaces other emotions from the day. We’re willing to pay for it, and we’re only satisfied if our expectations are met with the service we receive. In a transactional sense, it’s the relationship between the guest and the host (in a restaurant, this is the venue and its entire staff, not just whoever is working the host stand). In order for hospitality to be good, as a guest, we have to feel comfortable and well-served.